Shipping Policy
At Hurbane Home, we are committed to delivering your home and kitchen essentials quickly, safely, and reliably. This Shipping Policy outlines our shipping methods, delivery estimates, tracking information, and other important details regarding your order.
Shipping Rates & Delivery Options
Free Shipping
We offer FREE standard shipping on all orders over $100 within the United States.
Standard Shipping
Orders under $100 are charged a flat shipping fee of $4.99 anywhere within the United States.
Order Processing
We process orders promptly to ensure fast delivery.
- Processing Time: 3-4 business days
-
Processing Days: Monday through Saturday
- Order Cut-Off Time: 5:00 PM EST (GMT-05:00)
Orders placed after the daily cut-off time will be processed on the next business day.
Please note that processing and delivery times are estimates and may occasionally be affected by factors outside our control, including weather conditions, carrier delays, holidays, or other unforeseen disruptions.
Estimated Delivery Times
| Destination | Processing Time | Transit Time |
|---|---|---|
| United States | 3-4 Business Days | 5-8 Business Days |
Total Estimated Delivery Time: 8-12 Business Days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking details to become active after receiving your shipment confirmation.
If you encounter any issues tracking your order, please contact our customer support team and we will be happy to assist you.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Hurbane Home is not responsible for delays, delivery issues, or lost packages resulting from incorrect, incomplete, or outdated shipping addresses provided by the customer.
Please review your shipping details carefully before completing your order.
Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible.
You may:
- Update your address through your customer account (if applicable)
- Contact our support team at hello@hurbanehome.com
- Submit a request through our Contact Us page
While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has been processed or shipped.
International Shipping
At this time, Hurbane Home ships exclusively within the United States.
We are actively exploring international shipping options and hope to serve customers worldwide in the future.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact us promptly.
For damaged shipments, we may request photographs of the product, packaging, and shipping label to assist with the investigation.
Where appropriate, Hurbane Home will provide a replacement product or issue a refund for verified lost or damaged shipments.
Contact Information
Hurbane Home
Operated by Tex-line Trade Corp
22503 Katy Fwy, Katy, TX 77450, United States
Email: hello@hurbanehome.com
Phone: +1 281-378-7468
Contact Page: https://hurbanehome.com/pages/contact-us
Customer Support Hours:
Monday β Sunday: 9:00 AM β 6:00 PM (Central Standard Time)
Response Time: We aim to respond to all enquiries within 24 hours.